Policies
Payments
To secure your appointment, a non-refundable deposit is required at the time of booking. This deposit guarantees your reserved time and will be applied toward your service total. The remaining balance is due at the time of your appointment and may be paid via cash, card, or Zelle.
All deposits are non-refundable and non-transferable. By booking, you agree to this payment policy.
Rescheduling
Clients may reschedule their appointment one (1) time with at least 24 hours’ notice prior to their scheduled appointment time. This allows us to accommodate changes while respecting our service schedule.
Any rescheduling requests made within 24 hours of the appointment will result in a $20 rescheduling fee. This fee must be paid before the new appointment can be confirmed.
Multiple reschedules are not permitted. By booking an appointment, you agree to this rescheduling policy.
Late Arrivals
Clients are expected to arrive on time for their scheduled appointment. Arriving late impacts our ability to provide quality service and stay on schedule for all clients.
If a client arrives 15 minutes or more after their scheduled appointment time, a $15 late fee will be applied. Depending on availability and the time remaining, the appointment may be shortened or cancelled to avoid delaying other clients.
If an appointment must be cancelled due to late arrival, the deposit and any applicable fees will still apply. By booking, you agree to this late arrival policy.
Cancellations
We kindly ask that all cancellations be made with at least 24 hours’ notice prior to your scheduled appointment. This allows us the opportunity to offer the time to another client.
Cancellations made less than 24 hours before the appointment will result in a $30 cancellation fee, and the deposit will remain non-refundable.
Failure to pay the required cancellation fee may result in restricted or denied future booking privileges. By booking an appointment, you agree to this cancellation policy.